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| How do I order? Do you supply envelopes with the cards? Can I order more cards at a later date? Are there any hidden extras in the cost? What methods of payment do you accept? I’ve approved the proof - can I change the details/design? What is a proof? Will the colours in the printed card be exactly what I see on my computer screen? What if there is a mistake on my printed cards? How do I get my photos to you? What type of images do you accept? I haven’t got any digital images - can I still order my cards through you? Can I use photos that were taken professionally? When will I receive my order? Do you require a minimum order? Where are my cards? Do you offer gift vouchers? Do you do orders outside of the UK and Ireland? |
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| Q. How do I order? A. Its simple, Just click on our collections and choose the type of stationery you’re looking for, you can then browse through our designs . Choose the design you like and click on “more” to view the details of that design. There is an order button underneath each design or a personalise button for our contact cards. Just click it and you will be directed to add the information and details you wish to appear on the cards through to payment of your cards. If you wish to speak to one of the team, no problem, just call us on 0161 205 7976. back to top Q. Do you supply envelopes with the cards? A. Yes. All orders (apart from Cards for Mums and contact cards) come with quality white envelopes. back to top Q. Can I order more cards at a later date? A. Yes, no problem, simply email us via the contact page or give us a call. back to top Q. Are there any hidden extras in the cost? A. We like to keep things simple at Dandelion Lounge so we’ve made our pricing very straightforward. Pick any shape or size from the collections and the price is the same. The only difference is the quantity and whether you want a postcard or folded card style. The only extra is postage and packing. back to top Q. What methods of payment do you accept? A. We accept credit and debit cards (via PayPal) and personal cheques. back to top Q. I’ve approved the proof - can I change the details/design? A. Sorry no, once you have approved the proof it is not possible to make changes, so please check the all the proof details carefully. back to top Q. What is a proof? A. Cards for Mums and our Contact Cards are able to input details and proof online, the information entered is shown on screen as a proof for you to check, once you are happy and have completed your transaction Cards for Mums and Contact Cards are printed. There is no further proofing stage. When you order our other lifestyle stationery items these are designed especially for you using the information you provide to create your personal design. We then send you a proof which is a low resolution pdf file (basically it looks how it will when printed but its not of a electronic standard to print). Once the proof is approved we send it to print so please check your details carefully. back to top Q. Will the colours in the printed card be exactly what I see on my computer screen? A. Monitor settings can vary tremendously in terms of brightness, contrast and even colours. For this reason, it is impossible to say that your cards will match exactly what you see on screen. However, please know that the colours used in each design were put together by our designers who have an expert knowledge of colour theory. We are sure that you will enjoy the colours in your printed card and if you would like to see some samples of our cards in advance just send us an email and we’ll pop some in the post. back to top Q. What if there is a mistake on my printed cards? A. We do our best to ensure that no mistakes are made. We use the exact information supplied from you and send you a proof for you to view. We ask that you double and triple check the proof. After you sign-off that is what goes to print. If for some reason the printed cards have a mistake that occurred after the proof process, Dandelion Lounge will reprint your cards at no cost to you. If the cards have a mistake that was due to incorrect information being entered by you, we must ask that you pay for the reprint of the cards. Please double and triple check your proof. back to top Q. How do I get my photos to you? A. Simple. When you receive the confirmation of order email just email the photos back to us with the order number and let us know if you have any particularly favourites or shot preferences. We’ll then get a proof of your card back to you in around 48 hours. Check out our great photo tips here. back to top Q. What type of images do you accept? A. We accept jpeg, tif, eps or bmp images. We recommend that you use the highest quality setting on your digital camera - try to ensure the resolution is 300 and the image size is at least 800 x 1200 pixels. We will always send a pdf proof before printing and we will notify you if we believe the image is not of printable quality. Check out our great photo tips here. back to top Q. I haven’t got any digital images - can I still order my cards through you? A. Yes. We are happy to scan your photo(s) for you. Please make the originals as large as possible, very small images (eg passport size) will not produce scans of sufficient quality. 8’x6’ or 10’x8’ size would be ideal. Please post the pictures to us, quoting your order reference. We will return your photo(s) with your completed order when despatched. If your originals are very valuable or your order is urgent please send them by registered post. back to top Q. Can I use photos that were taken professionally? A. All photos which have been taken professionally require a release from the photographer. Either your photographer must email us with permission or fax us their release form, granting us permission to reproduce the images. Sorry but without written authorization we can’t use them. back to top Q. When will I receive my order? A. All customers should receive their order within 5-7 working days after confirming their order by approving the proof. We always email a pdf proof around 48 hours after receipt of your order. ie. if an order is placed Tuesday* we would return a pdf proof Thursday. (*during working hours Monday - Friday). back to top Q. Do you require a minimum order? A. 25 cards is the minimum for our lifestyle stationery items and 50 is the minimum for our Cards for Mums and contact cards. back to top Q. Where are my cards? A. Occasionally circumstances beyond our control could possibly delay your cards. If you haven’t received your cards within 7 working days please telephone or email us. back to top Q. Do you offer gift vouchers? A. It is our plan to introduce a gift voucher scheme in the future. If you are interested in buying a voucher for a mum to be or new arrival please contact us and we can make that happen for you. back to top Q. Do you do orders outside of the UK and Ireland? A. Unfortunately at this time we are only able to fulfil orders within the United Kingdom and Ireland. back to top |
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